Getting Started


Help Center

  • What if I don't like my instructor after I started my sessions?

    An instructor will be assigned to you after all necessary learning evaluations before your sessions start; however, should you have any discontent with the assigned instructor, we will be more than willing to assign you with another instructor after understanding all your concerns and dissatisfactions.

  • Is there any time limitation with HiHanyu sessions?

    Learning of any language requires practicing listening skill repeatedly to familiarize with the language to be able to speak without further thinking.
    HiHanyu has determined 2~3 hours of learning each week would be most beneficial in learning topped with designated time limitations to all different courses.

  • Can I lengthen the session(s) or call in for leave of absence?

    HiHanyu online learning take place efficiently and conveniently where there is internet access. If any inconvenience during your whole learning process should occur, please contact the consultants for further resolution to avoid unnecessary waste of each session.

  • Would I still be able to attend my sessions while out of town?

    Of course, you can attend your sessions anywhere as long as you are equipped with the internet, computer and head-set with microphone.Many of our students have be reassigned abroad all over the world, but yet, learning has no boundary nor limitations to whereabouts.

  • Can I call in for leave of absence for all matters?

    We understand the nature of working and the force majeure, 3 leaves of absence would be tolerable within a month.Should you complete the leave of absence procedure, no session of yours would be forfeited.

  • Where are the teachers from?

    All our instructors are from both China and Taiwan. Learning materials are based on simplified Chinese and Pin-Yin system; however, should you wish to learn the traditional Chinese, it will also be arranged.(Traditional Chinese are commonly practiced in Taiwan / Hong Kong / Macau.)